Privacy Policy
Your privacy and data security are our top priorities
Effective Date: January 2024
This Privacy Policy applies to all guests and visitors of Central City Hotel Kuala Lumpur. We are committed to transparency and compliance with applicable data protection laws, including Malaysia's Personal Data Protection Act (PDPA).
Introduction
At Central City Hotel Kuala Lumpur, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or stay at our hotel. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect information that you provide directly to us, including but not limited to: your name, email address, phone number, postal address, payment information, passport details (for foreign guests), and any preferences or special requests you communicate to us. We may also collect information automatically through cookies and similar technologies when you visit our website, including your IP address, browser type, device information, and browsing behavior.
How We Use Your Information
We use the information we collect to: process and manage your reservations, provide customer service and respond to your inquiries, send booking confirmations and important updates, improve our services and website functionality, comply with legal obligations including Malaysian Tourism Tax reporting, prevent fraud and ensure security, and send promotional communications (with your consent). We will never sell your personal information to third parties.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us remember your preferences and improve our services. You can control cookie settings through your browser, though disabling cookies may affect website functionality. We use both session cookies (temporary) and persistent cookies (stored longer-term) for various purposes including authentication, preferences, and analytics.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties include payment processors, booking platforms (such as Booking.com and Agoda), email service providers, and analytics providers. All third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information when required by law or to protect our rights and safety.
Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights & Contact Information
You have the right to access, correct, update, or delete your personal information at any time. You may also opt-out of receiving promotional communications from us. To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us. We will respond to your request within a reasonable timeframe. This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the effective date clearly stated.
Questions About Our Privacy Policy?
If you have any questions or concerns about how we handle your personal information, please do not hesitate to contact us.